Refund policy

Refunds and Replacements
If your goods are damaged, you've been sent the wrong items, they don't match how they were described, or you've simply changed your mind, you can choose between a refund or a replacement, subject to the conditions below.

Refunds are made to the same form of payment used for the original purchase, i.e. debit/credit card or your PayPal account.

Damaged Parcels
Please accept our apologies if you've received a damaged parcel. We pack our products as safely as possible, but sometimes damage still occurs in transit. In this instance we can offer you a full refund or a replacement.

We'll happily refund you to the same form of payment used for the original purchase.

If you'd prefer a replacement, just let us know and we'll get it sent out as soon as possible, normally within a few working days.

Please safely dispose of the damaged items.

Wrong Item(s)
In very rare cases customers can receive the wrong item, and we're very sorry if this has happened to you. We'll happily refund or replace your item(s), and cover the cost of the return courier or postage. Please see below for instructions on returning your order.

Items not as described
We have every confidence in the quality of our products and the accuracy of their descriptions. If the item you received didn't match what was described on the website, we'll happily refund or replace it, and cover the cost of the return courier or postage. Please see below for instructions on returning your order.

For damaged, wrong, or not-as-described items, please let us know as soon as possible, and ideally within 30 days of delivery, so we can resolve things quickly for you. Getting in touch after 30 days doesn't affect your statutory rights under the Consumer Rights Act 2015 to a repair, replacement or refund — please still contact us and we'll do our best to help.

You've changed your mind
You have the right to cancel your order for any reason within 14 days of receiving it. Please contact us within that time to let us know, and then return the item to us within a further 14 days.

Because honey is a food product, we can only accept change-of-mind returns where the pouch is unopened, unused, and still has its seal intact. If the item has been opened or used, we're unable to offer a refund on this basis, though your rights for damaged, wrong, or not-as-described items above are unaffected.

You'll need to cover the cost of returning the item to us. Once we receive it back in its original, unopened condition, we'll refund the price you paid for the item (postage costs are non-refundable for change-of-mind returns) within 14 days.

Returning your items
If you're returning your order to us, please repack it safely and include your name, order number and reason for return. All returns must be sent here:

We The Bees, Flaxmere Cottage, Southwick, Dumfries and Galloway, DG2 8AL

We'll process your refund within 14 days of receiving the item back, or of you providing evidence you've sent it, whichever is sooner.

As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this policy or anything else in our terms and conditions. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.